IT Support Specialist II

Job Description

Job Title: IT Support Specialist II. Location: Remote, United States

Responsibilities:

• Provide responsive and high-quality technical support for hardware, software, and network issues across Windows, macOS, and Linux systems.
• Troubleshoot and maintain end-user devices, peripherals, printers, telephony, and conference systems.
• Install, configure, and maintain desktops, laptops, and mobile devices including iOS and Android;
• Support onboarding and offboarding processes, including account provisioning, device setup, and user training.
• Manage user accounts and access using Active Directory and cloud identity platforms.

System Maintenance and Deployment

• Perform routine system maintenance, patching, updates, and endpoint health checks.
• Track and maintain system configurations and coordinate with vendors for support and synchronization.
• Assist in implementing and maintaining automated deployment solutions such as PXE, Windows Deployment, Intune, and scripting.

Collaboration and Process Improvement

• Work closely with networking, security, and systems teams to resolve escalated issues.
• Document issues, resolutions, and procedures in ticketing systems and knowledge bases;
• Identify recurring issues and recommend improvements to tools, processes, and training.
• Manage routine tasks independently while escalating complex issues when necessary.

Qualifications:

• Degree or diploma in IT, Computer Science, or a related field, or equivalent experience.
• Minimum 4 years of IT or desktop support experience.
• Experience providing executive-level or white glove support.
• Proficiency with Windows and macOS, with familiarity in Linux systems.
• Working knowledge of networking fundamentals including DNS, DHCP, TCP/IP, and VPNs.
• Experience with identity and access management tools such as Active Directory and Microsoft 365.
• Strong troubleshooting, problem-solving, and time management skills;
• Clear communication skills and strong customer service mindset.
• Ability to work independently and make routine decisions.
• Flexibility to support occasional evenings, weekends, or travel if required.

Preferred:

• Not explicitly specified.

Benefits and Compensation:

• Salary range: $60,000 – $90,000 per year.
• Competitive total rewards package including base salary, equity, bonus, and benefits.
• Opportunity to work in a collaborative and innovative environment;
• Career growth and development opportunities within a leading quantum computing company.

Other Information:

• Remote role within the United States.
• No third-party candidates will be accepted;
• D-Wave is an equal opportunity employer committed to diversity and inclusion.
• Employees are encouraged to contribute to innovation, collaboration, and continuous improvement.