Technical Account Manager – Gate Research

Job Description

Job Title: Senior Technical Account Manager, Gate Model Research. Location: New Haven, CT, USA

Responsibilities:

• Support customers with quantum computing programming workflows, including best practices for implementing algorithms using D-Wave's Ocean SDK and Leap APIs.
• Help customers debug common programming and code-related issues.
• Serve as a technical resource on quantum computing, industry trends, and competitive positioning.
• Present D-Wave's quantum computing capabilities to research prospects and understand their most important computational challenges.
• Map customer challenges to potential quantum computing projects and applications;
• Explain D-Wave's vision, strategy, and product roadmap to both executive-level and technical stakeholders at research organizations.
• Communicate complex technical information clearly across different platforms and audiences.
• Provide thoughtful technical guidance and maintain a strong customer-support mindset.
• Deliver technical presentations at conferences, webinars, seminars, and other large events.
• Support marketing activities by hosting webinars, staffing conference booths, and representing D-Wave at industry events.
• Conduct regular technical meetings with clients working on active research projects;
• Help customers understand and use the error detection capabilities of D-Wave's dual-rail qubit system.
• Build and maintain long-term technical relationships with customer teams throughout the project lifecycle.
• Identify and recommend new research projects that can benefit from D-Wave's solutions.
• Communicate customer requirements to internal product and development teams and advocate for customer needs.
• Collaborate with sales, product, professional services, and business development teams to ensure customer needs are addressed and value is delivered.
• Travel approximately 30% to 50% for conferences, client meetings, training sessions, and sales events.

Qualifications:

• PhD in Physics, Computer Science, Engineering, Mathematics, or a related STEM field.
• Fluency in English.
• At least 5 years of hands-on experience with Python and Qiskit programming.
• Familiarity with standard algorithms used in gate-model quantum computing.
• Strong foundation in quantum information science and quantum computing;
• Experience with tools and platforms such as GitHub and REST APIs.
• Ability to communicate technical concepts effectively to both technical and non-technical audiences.
• Experience contributing to quantum computing applications, quantum error correction, or quantum computing algorithms is highly desired.

Preferred:

• Postdoctoral research experience.
• Specialization in quantum chemistry, quantum machine learning, or materials science.
• Project management experience.
• Experience in a technical customer-facing role such as Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, or Customer Success.
• Experience with enterprise software or presales/account management involving large research organizations.

Benefits and Compensation:

• Annual pay range: $128,000 to $168,000 for the hybrid New Haven, CT position.
• D-Wave's total rewards package may include base salary, equity, bonus, perks, and benefits.
• Final compensation is determined based on the candidate's proficiencies within the applicable level.
• D-Wave reviews its total rewards offerings with candidates during the interview process;
• The company emphasizes employee ownership, career development, collaboration, and professional growth.

Other Information:

• Work arrangement: Hybrid or on-site for candidates within commuting distance of New Haven, CT.
• Expected travel: 30% to 50%.
• No third-party candidates will be accepted;
• D-Wave is an equal opportunity employer and states that it does not discriminate based on legally protected characteristics.
• The role focuses on supporting research organizations exploring D-Wave's dual-rail qubit systems, simulators, and gate-model quantum computing technologies.