Systems Integration Engineer

Job Description

Job Title: Systems Integration Engineer (Field, Quantum Systems). Location: Boston, Massachusetts, United States

Responsibilities:

• Serve as the primary technical point of contact for customers using cryogenic single photon detector systems
• Provide remote and on-site technical support, troubleshooting, and issue resolution
• Perform system installation, calibration, and training for customer deployments
• Diagnose and resolve complex technical issues across hardware and software layers;
• Collaborate with R&D, testing, and manufacturing teams to escalate and resolve system-level problems
• Document customer issues, technical solutions, and support activities
• Improve support workflows, documentation, and troubleshooting procedures
• Develop and maintain knowledge base articles, FAQs, and technical guides
• Stay updated on product upgrades, system features, and industry developments;
• Support continuous improvement of system performance and customer experience

Qualifications:

• Bachelor’s or Master’s degree in Physics, Engineering Physics, Electrical Engineering, or related field
• Strong hands-on experience in at least three of the following areas:
  • Cryogenics
  • High Vacuum Systems
  • Optical Metrology
  • RF Electronics
  • PLC Programming
  • Network Architecture
• Experience troubleshooting complex systems involving both hardware and software
• Ability to clearly communicate technical concepts to different audiences
• Strong problem-solving and analytical skills;
• Willingness to travel for on-site deployments and global customer support

Preferred:

• Experience with full system installations or site surveys in international environments
• Understanding of interactions between RF noise, optical measurements, and cryogenic systems
• Experience in root-cause analysis and contributing design feedback to R&D teams;
• Familiarity with tools such as LabVIEW, Python automation, or CAD visualization tools
• Experience creating technical documentation or training materials
• Experience mentoring or supporting junior engineers
• Multilingual communication skills

Benefits and Compensation:

• Base salary range: $110,336 to $144,459 annually
• Additional compensation includes bonus and equity
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with employer matching;
• Unlimited paid time off and paid holidays
• Parental and adoption leave benefits
• Home technology stipend
• Access to professional development and training resources

Other Information:

• Location: On-site in Boston, Massachusetts, with hybrid or remote flexibility for strong candidates
• Travel requirement: Approximately 70 percent, including international travel
• Candidates must meet US export control eligibility requirements;
• IonQ is an equal opportunity employer committed to diversity, inclusion, and accessibility
• Hiring process includes background screening and compliance checks in accordance with US regulations