Sr. Tech Infra Program Manager

Job Description

Job Title: Sr. Tech Infra Program Manager, Non-Standard Infrastructure Delivery (NSID). Location: Austin, TX, USA; Arlington, VA, USA; Herndon, VA, USA; Seattle, WA, USA

Responsibilities:

• Translate ambiguous internal customer needs into defined technical requirements, scope documents, and infrastructure specifications.
• Develop demand forecasts and capacity scaling models for emerging infrastructure programs where historical data may not exist.
• Lead end-to-end delivery of non-standard infrastructure projects from requirements definition through design, procurement, construction, commissioning, and deployment.
• Manage project budgets, schedules, resource plans, and delivery milestones across complex programs.
• Partner with engineering teams to develop customized infrastructure solutions based on environmental, regulatory, physical, operational, and customer-specific constraints;
• Coordinate activities across multiple infrastructure programs to identify cost efficiencies, shared solutions, reusable designs, and lessons learned.
• Build and maintain relationships with internal AWS service teams, laboratory teams, engineering organizations, and other stakeholders.
• Convene stakeholders to establish process flows, roles, responsibilities, and governance frameworks.
• Identify and mitigate risks in first-of-kind and unprecedented deployment environments.
• Develop contingency plans for unforeseen implementation and deployment challenges.
• Create scalable mechanisms, standard operating procedures, and process improvements to support portfolio growth.
• Develop data visualization reports and KPIs to monitor program health and provide leadership with clear recommendations.
• Drive data-informed decisions involving significant capital investments;
• Troubleshoot procurement, site, technical, and operational constraints and remove blockers to project delivery.
• Coordinate remote project teams across multiple countries and time zones.
• Support infrastructure programs involving specialized laboratories, custom silicon development, quantum computing, satellite ground stations, archival storage, and edge infrastructure.
• Travel domestically and internationally as required, up to approximately 15%.

Qualifications:

• 5+ years of program management or technical project management experience.
• 3+ years of experience directly managing and being accountable for multiple large projects.
• Experience communicating with customers, technical teams, regulatory teams, business teams, and management to gather requirements and communicate technical designs;
• Bachelor's degree in engineering, project management, construction management, or a related technical field.
• Experience identifying and mitigating project risks in ambiguous or unprecedented deployment environments.
• Ability to work effectively with cross-functional and geographically distributed teams.
• Strong ability to translate loosely defined requirements into actionable technical and operational plans.
• Ability to work independently, manage ambiguity, and drive projects through completion.

Preferred:

• 7+ years of experience in technical infrastructure delivery, data center construction, telecommunications, or mission-critical facilities.
• Experience building program management mechanisms from scratch for growing and diverse project portfolios.
• PMP, PgMP, or equivalent project/program management certification;
• Strong data analysis skills and experience building dashboards and metrics for program health visibility.
• Familiarity with AWS infrastructure concepts, data center design principles, or cloud computing architecture.
• Experience working on emerging technologies, specialized laboratories, custom silicon, quantum computing, or other non-standard infrastructure programs.

Benefits and Compensation:

• Base salary range of $148,700 to $201,200 per year, depending on location, qualifications, skills, and experience.
• Compensation package may include sign-on payments and restricted stock units (RSUs).
• Medical, dental, vision, and prescription insurance;
• Basic Life and AD&D insurance, with supplemental life insurance options.
• Employee Assistance Program and mental health support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Additional employee benefits and programs offered by Amazon.

Other Information:

• Travel: Up to 15% domestic and international travel may be required.
• The position is part of AWS Infrastructure Services, specifically the Non-Standard Infrastructure Global Delivery Team;
• The team develops infrastructure for programs that do not fit traditional data center models, including specialized labs, custom silicon, quantum computing, satellite ground stations, archival storage, and edge infrastructure.