Software Specialist, Support

Job Description

Job Title: Software Specialist, Support II. Location: Remote, United States (occasional travel required)

You will troubleshoot issues, manage accounts, contribute to documentation, and help ensure reliable access to D-Wave’s quantum systems; This position offers a unique opportunity to support the first generation of quantum developers.

Responsibilities:

• Develop in-depth knowledge of D-Wave’s software tools and assist customers with issues ranging from low-level system behavior to high-level applications
• Triage, troubleshoot, escalate, and resolve support requests in close collaboration with development and science teams
• Administer internal and external customer accounts, ensuring correct access and configurations;
• Create and maintain internal documentation and contribute to the public knowledge base
• Support cross-functional projects that improve collaboration between support and technical teams
• Adapt to flexible working hours during high-demand periods
• Participate in an on-call rotation after training to handle urgent issues

Qualifications:

• Bachelor’s degree in computer science, engineering, math, or related technical field, or equivalent professional experience
• 2+ years in customer-facing software support, technical operations, or application support
• Intermediate programming skills in Python, with ability to debug and read existing code
• Strong communication and organizational skills;
• Ability to work both independently and collaboratively
• Interest in math, physics, engineering, or software development
• Eligibility for U.S. security clearances and background checks
• Flexibility to support customers across North American time zones
• Willingness to travel to Burnaby, BC (minimum twice per year) and occasionally to U.S. client sites

Preferred:

• Familiarity with Linux environments
• Experience supporting cloud service platforms
• Knowledge of tools such as ZenDesk, PagerDuty, and Atlassian products

Benefits and Compensation:

• Competitive base salary: $90,880 – $136,320 USD annually
• Equity ownership opportunities
• Bonus programs and perks;
• Health, wellness, and retirement benefits
• A collaborative and inclusive work culture that supports career growth

Application Notes: Remote role (U.S.-based) with travel requirements, No third-party applicants will be accepted, D-Wave is committed to diversity, equity, and inclusion