Engagement Manager

Job Description

Job Title: Engagement Manager. Location: Remote (United States)

You will report to the Director of Professional Services and act as the key point of contact for client engagements; You will manage expectations, lead cross-functional teams, and align client needs with company objectives to drive measurable outcomes; The role also includes collaborating on proposals and engaging with top consulting firms and application software partners.

Responsibilities:

• Build and maintain strong relationships with clients, understanding their business goals and tailoring quantum optimization solutions accordingly
• Manage end-to-end project delivery including planning, execution, and budget control;
• Develop financial business cases that communicate the ROI of quantum optimization solutions;
• Act as a liaison between clients and internal teams to ensure project alignment and issue resolution
• Coordinate executive-level communications and project reviews with clients and D-Wave leaders
• Identify upselling and cross-selling opportunities within existing accounts;
• Monitor project progress, identify risks, and take proactive steps to keep projects on track
• Prepare and deliver regular reports on project status and metrics
• Participate in sales calls and co-develop proposals and statements of work
• Translate customer feedback into actionable insights for internal product and engineering teams

Qualifications:

• Bachelor's degree (Agile/Scrum certification or equivalent experience is a plus)
• 7+ years of experience leading complex software or technology delivery projects at scale
• Experience in customer consulting, preferably in enterprise or high-tech environments;
• Strong communication skills with the ability to interact with both technical and business stakeholders
• Ability to manage multiple projects and meet deadlines while maintaining high customer satisfaction
• Experience leading cross-functional teams and mentoring junior team members;
• Deep understanding of optimization solutions, ideally with exposure to quantum technologies
• Proven experience with executive-level presentations and partner relationship management
• Flexibility to work across various industries and rapidly learn new business domains

Benefits:

• Competitive salary range: $123,000 to $184,000 USD annually
• Equity and performance-based bonuses;
• Flexible remote work environment (within the United States);
• Access to a diverse and innovative team working at the cutting edge of quantum computing
• A culture that values ownership, inclusion, career growth, and continuous learning

Other Information: This position is only open to direct applicants. No third-party candidates will be considered; D-Wave is an equal opportunity employer and values diversity in its workforce