Technical Lead, Information Technology

Job Description

Support Services Technical Lead – IT (Hybrid). Location: Broomfield, CO. Job Type: Full-time (Hybrid)

Quantinuum is seeking a Support Services Technical Lead to drive the technical quality, consistency, and effectiveness of our global IT support services. As the most senior technical member of the support team; you will be responsible for resolving complex IT issues, developing standardized processes, and optimizing our internal tools to ensure a scalable, high-quality user experience.

Responsibilities:

• Serve as the primary escalation point for complex or high-impact IT support issues.
• Lead technical resolution efforts during major incidents and conduct post-incident reviews.
• Optimize ServiceNow workflows, ticket automation, categorization, and reporting;
• Develop and maintain standard operating procedures, troubleshooting guides, and knowledge base content.
• Mentor IT support staff, improving team skills and performance;
• Support executive and VIP-level users with specialized assistance and service models.
• Lead support-related process improvement and technical projects.
• Align IT support practices with ITIL methodologies, particularly in incident, change, and problem management.
• Collaborate across departments to ensure support services align with enterprise initiatives.

Qualifications:

• 8+ years of IT support experience in enterprise environments.
• Bachelor's or Master’s degree in IT, Computer Science, or related field.
• Certifications in at least two: ITIL, Microsoft, Jamf, ServiceNow;
• Must be a U.S. Person (citizen, permanent resident, or protected status);
• Due to government restrictions, applicants cannot be PRC or Russian nationals unless also U.S. citizens.

Preferred:

• Strong understanding and application of ITIL principles.
• Experience mentoring support staff and leading technical transformations.
• Familiarity with identity platforms like Azure AD, Okta, or Google Workspace.
• Exposure to Agile, Kanban, or Lean IT service management;
• Proven ability to support senior leadership and executives.

Compensation & Benefits:

• Annual salary: $100,000–$110,000 (including bonus eligibility)
• Equity participation and 401(k) with match;
• Paid parental leave and generous vacation/sick leave;
• Health, dental, and vision insurance (employer-subsidized)
• Flexible hybrid schedule (3 days onsite, 2 remote)
• Student loan repayment support
• Employee discounts