IT Engineer

Job Description

Job Title: IT Engineer. Location: Berkeley, CA or Fremont, CA

Responsibilities:

• IT Support: Provide high-level IT support to users within the company, managing and configuring Active Directory, Group Policy, user accounts, and permissions.
• Cybersecurity: Monitor and respond to cybersecurity alerts, ensuring compliance with security protocols to protect systems and data;
• Hardware Support: Assist with patching, updates, and software deployments for both Mac and PC users. Maintain IT infrastructure and inventory management;
• Collaborative IT Solutions: Document IT procedures, troubleshooting steps, and solutions. Support researchers and engineers by maintaining lab IT infrastructure and workstations.
• Solutions-Oriented Mindset: Help enable employees through onboarding, servicing, and offboarding, and explore new IT solutions to support workflow needs.

Qualifications:

• 3-5 years of experience in IT support, system administration, or technical support roles.
• Strong troubleshooting skills with Windows and MacOS.
• Experience with Active Directory, Group Policy, and identity management;
• Familiarity with network troubleshooting (DNS, TCP/IP, VLANs, firewalls, VPNs);
• Some understanding of cybersecurity practices and endpoint protection;
• Ability to work independently, triage, and resolve IT issues.
• Good communication and documentation skills.

Preferred:

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
• Certifications such as CompTIA+, Linux+, Microsoft Azure, or Cisco CCNA;
• Experience working in research, scientific, or quantum computing environments.

Benefits/ Instructions:

• Rigetti offers a competitive salary, equity, medical, dental, and vision benefits;
• Includes 401(k) plan, paid parental leave, rejuvenation days, and a vacation policy aligned with local regulations.
• Rigetti is an equal opportunity employer and values diversity. Applications from underrepresented groups are encouraged.