Strategy and Operations Manager

Job Description

Job Title: Strategy and Operations Manager. Location: Remote, United States

This is a hands-on role that combines strategic planning, operational leadership, and system management; The position supports Professional Services and Technical Account Management by driving system upgrades, improving workflows & enabling strong data visibility.

Responsibilities:

Own Customer Solutions Systems and Infrastructure

• Act as the primary owner of platforms and tools used by Customer Solutions.
• Oversee system configuration, reporting, and data integrity.
• Lead the evaluation and rollout of the next Professional Services Automation platform;
• Define and document business requirements across teams including Professional Services, Finance, Sales Operations, and IT.
• Maintain and improve operational systems with integrated data across Salesforce, NetSuite, and project management tools.
• Implement workflows, automations, and system enhancements to improve productivity.

Enable Data Driven Execution

• Build and maintain dashboards that show performance, customer adoption, project delivery, and operational efficiency.
• Develop operational models for resource planning, capacity forecasting, and utilization tracking;
• Partner with Customer Solutions leadership to define KPIs, reporting rhythms, and success metrics.

Refine and Scale Customer Solutions Processes

• Develop and optimize global processes for Professional Services, Technical Account Management, and customer handoffs.
• Establish clear frameworks for project tracking, milestones, and customer health;
• Work with Sales, Finance, and R&D to ensure alignment across the customer lifecycle.

Drive Communication and Alignment

• Support leadership in preparing business reviews, QBRs, and operational updates.
• Strengthen collaboration between Customer Solutions, Sales, and R&D teams.
• Provide insights that support planning and resource management.

Champion Operational Excellence

• Lead continuous improvement efforts across global teams.
• Maintain strong data governance and consistent reporting frameworks;
• Contribute to building a scalable and data informed Customer Solutions organization.

Qualifications:

• Ten or more years of experience in Customer Solutions, Professional Services, Technical Account Management, or Revenue Operations in a SaaS or technology environment.
• Strong experience with Salesforce, Certinia, and project management tools.
• Proven ability to build dashboards, analyze data, and drive insights;
• Hands-on experience in process design, automation, and systems integration.
• Excellent communication and collaboration skills across technical and business teams.
• Highly organized, proactive, and comfortable working in fast paced global environments.
• Ability to balance strategic thinking with hands-on work;
• Bachelor’s degree in Business, Operations, Data Analytics, Engineering, or a related field.
• Strong record of improving operational efficiency and customer delivery outcomes.

Company Values: D-Wave values forward thinking, accountability, collaboration and leadership; The team focuses on ambitious goals, clear communication, and creating an environment where people can grow and contribute at a high level.

Compensation and Benefits:

The pay range for this role is:
128,000 to 192,000 USD per year.
Your recruiter will explain total rewards including base pay, equity, bonus, perks, and benefits during the hiring process.

Additional Information:

• Remote position within the United States.
• Equal employment opportunity employer;
• No third party candidates will be accepted.