Technical Account Manager (Optimization)

Job Description

Job Title: Staff Technical Account Manager (Optimization). Location: Remote, United States

Responsibilities:

• Present D-Wave's quantum computing solutions to prospective customers by understanding their computational challenges and aligning products to business needs.
• Communicate the company's vision, product strategy, and technology roadmap to executive and technical stakeholders.
• Deliver technical presentations at conferences, webinars, seminars, and customer events.
• Support marketing initiatives by hosting webinars, participating in industry conferences, and representing D-Wave at trade shows.
• Conduct regular technical meetings throughout customer onboarding, implementation, expansion, and support phases.
• Build and maintain long-term technical relationships with customers throughout the project lifecycle.
• Identify new customer projects that can benefit from D-Wave's quantum optimization solutions;
• Serve as a subject matter expert on quantum optimization, operations research, and industry trends.
• Gather customer feedback and communicate product requirements to internal engineering and product teams.
• Explain complex technical concepts clearly to both technical and non-technical audiences.
• Provide thoughtful technical guidance and exceptional customer support.
• Identify opportunities for professional services through customer discovery sessions.
• Provide advisory services and technical support throughout customer projects.
• Travel approximately 30% to 50% for customer meetings, conferences, training sessions, and sales events.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Mathematics, or another STEM discipline.
• Minimum of 5 years of experience in customer-facing technical roles such as Technical Account Manager, Sales Engineer, Solution Architect, Presales Engineer, Solution Integrator, or Customer Success Engineer;
• Strong knowledge of optimization, operations research, algorithms, or applied mathematics.
• Experience with Operations Research methodologies and optimization tools.
• At least 2 years of professional Python programming experience.
• Experience supporting customers in logistics, manufacturing, pharmaceutical, financial technology, research, or education industries.
• Experience using GitHub and REST APIs.
• Excellent communication and presentation skills with both technical and business audiences.

Preferred:

• Experience with logistics, scheduling, resource allocation, or similar optimization projects.
• Experience with quantum computing technologies.
• Experience with AI or Large Language Models (LLMs).
• Project management experience.
• Advanced degree in a related technical field.

Benefits and Compensation:

• Annual salary: $111,200 to $166,800 USD, based on experience and qualifications.
• Competitive total rewards package including base salary, equity, bonus opportunities, benefits, and additional employee perks.
• Remote position available anywhere within the United States.
• Opportunity to work with one of the world's leading commercial quantum computing companies.
• Collaborative, innovative, and inclusive work environment focused on professional growth and career development.

Other Information:

• Work Arrangement: Remote (United States).
• Department: Technical Sales.
• Regular full-time position.
• Approximately 30% to 50% travel is required.
• Quantum computing experience is preferred but not required.
• No third-party candidates will be considered;
• D-Wave is an Equal Opportunity Employer and values diversity, inclusion, and equal employment opportunities for all qualified applicants.